PRIVACY CHARTER

Last update: 10 September 2024

The purpose of this privacy charter (the ‘ Policy “) is to formalise our commitment to respecting the privacy of users of the https://soberwayenergy.com website (the ” Website ’) operated by Soberway Energy.

As part of the provision of our Website, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of 27 April 2016 (‘GDPR’) and under the conditions set out below.

Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data for the purposes of providing our services or communicating about those services only, in strict compliance with the GDPR.

We only collect personal data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed. For example, you will never be asked to provide personal data considered to be ‘sensitive’, such as your racial or ethnic origins or your political, philosophical or religious opinions.

By registering on the Website, you authorise us to process your personal data in accordance with the Charter. If you do not accept the terms of this Policy, please refrain from using the Website and the services.

1. When do we collect your personal data and what data is collected?

We may collect and store your personal data, in particular when you:

Browse the Website

Use the simulator to calculatre financial help

We use your personal data to implement and manage the Website services and to respond to your specific requests. We also use your personal data to operate and improve our services, our Site and our approach. This information is used only by us and allows us to better adapt our services to your expectations.

1.1 Browsing the Site

Connection data. Each time you connect to our Website, we collect personal data such as, in particular, your IP address and the MAC address of your computer, the date and time of connection, as well as information on the browser you are using.

Navigation data. We also collect information enabling us to identify how you access the Website, which pages you consult and for how long. In this context, we may use Cookies as specified in paragraph 5 below.

1.2 Contact details

In order to follow up any requests you may make to our customer service department and to confirm information about you, we may use your name, first name, e-mail address and telephone number.

2.     How do we protect your personal data?

We have implemented technical and organisational security measures to guarantee the security, integrity and confidentiality of all your personal data, in order to prevent it from being distorted, damaged or accessed by unauthorised third parties. We ensure an appropriate level of security, taking into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks and their probability.

However, please note that as no security measure is infallible, we are unable to guarantee absolute security for your personal data.

3.   How long do we keep your personal data?

We will keep your personal data for no longer than is necessary for the purposes for which it is processed, in accordance with the uses set out in this Policy and in compliance with the laws and regulations.

If you unsubscribe from the Website, your personal data will be deleted and only kept in archive form for the purposes of establishing proof of a right or contract.

4.     Cookies: how do we use them ?

4.1    What is a cookie?

A cookie is a text file that may be stored on a terminal when an online service is consulted using a navigation software. A cookie file allows its sender, during its period of validity, to recognise the terminal concerned each time these terminal accesses digital content containing cookies from the same sender.

In any event, cookies placed on your browser terminal with your consent are destroyed 13 months after they are placed on your terminal.

4.2       What are the cookies used for on our Site?

The cookies we issue enable us to :

to compile statistics and volumes of traffic to and use of the various components of our Website (sections and content visited, routes taken), enabling us to improve the interest and ergonomics of the Website and, where appropriate, our services;
to adapt the presentation of our Website to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Website, depending on the equipment and software for viewing or reading that your terminal has;
to memorise information relating to a form you have filled in on our Website (contact form, simulator for calculating financial help).

4.3       How can you control the cookies used?

You can configure your browser software at any time so that cookies are stored on your terminal or, conversely, so that they are rejected (either systematically or depending on the sender). You can also configure your browser software so that you are asked to accept or reject cookies from time to time, before a cookie is saved on your terminal.

Caution: any parameter setting is likely to modify your Internet browsing and your conditions of access to certain services requiring the use of cookies. We decline all responsibility for the consequences of the degraded functioning of our services resulting from the impossibility of recording or consulting the cookies necessary for their functioning and which you have refused or deleted. This would be the case if you tried to access our content or services that require you to identify yourself.

This would also be the case if we (or our service providers) were unable to recognise, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings or the country from which your terminal appears to be connected to the Internet.

4.4       How do you configure your navigation software?

Each browser has a different configuration for managing cookies and your choices. This is described in your browser’s help menu, which will tell you how to modify your cookie preferences. Below you will find information about the main browsers.

Internet Explorer / Edge

In Internet Explorer, click on the Tools button, then on Internet;
On the General tab, under Browsing History, click on Settings;
Click Click on the View Files button.

Firefox

Go to the browser’s Tools tab and select the Options menu;
In the window that appears, select Privacy and click on View cookies.

Safari

Go to Settings via the browser menu (Safari > Preferences);
Click on Confidentiality.

Google Chrome                

Access Settings via the button to the right of the URL bar or via the browser menu (Chrome > Preferences);
Select Advanced Settings;
Click on Content Settings and then on Cookies.

For more information on cookies, please visit the CNIL website,( https://cnil.fr/fr)

5.     What are your rights?

You are the only person to have communicated the data in our possession via the Website. You have rights over your personal data. In accordance with the legislation on the protection of personal data, in particular articles 15 to 22 of the GDPR, and after proving your identity, you have the right to ask us to access, rectify or delete your personal data.

In addition, within the limits imposed by law, you also have the right to object to the processing, to limit it, to decide what happens to your data post-mortem, to revoke your consent at any time and the right to portability of the personal data provided.

You can contact our services to exercise your rights at the following e-mail address : contact@soberway.fr or at the following postal address: 14 rue Beffroy, 92200 Neuilly sur Seine, enclosing a copy of an identity document with your request.

6.     Can we modify the Charter?

We reserve the right to modify the Policy at any time. You are therefore advised to consult it regularly. If any changes are made, we will publish these changes on this page and in such other places as we deem appropriate, depending on the purpose and importance of the changes.

Your use of the Website after any modification means that you accept these modifications. If you do not accept certain substantial modifications made to this Policy, you must stop using the Website.

PRIVACY CHARTER